Frequently Asked Questions
Ordering from the shop
When do I upload my photo?
After you pay, not before. Once your payment clears you receive a private upload link, and that is where your photos go. You can upload up to 5 trip photos. Your order cannot move into design until you upload.
I have paid but I have not uploaded my photo. What happens now?
Nothing until you upload. Your order sits and waits. Open your upload link and send your photos, or message us on WhatsApp and we will resend the link.
I lost my upload link.
Message us on WhatsApp with your order number and we will send it again straight away.
How do I order a custom tee?
Choose the Custom Trip Tee in our shop, pick a design style, choose your size, add it to your cart and check out. After payment you upload your photos, we send you a proof, and once you approve it we print and deliver.
When do I pay?
Full payment is taken upfront at checkout. No design work starts until payment clears, and your production slot is reserved once it does.
What kind of photo works best?
The original file from your phone or camera, in focus, well lit, with a clear main subject. Avoid screenshots, heavily filtered images, and anything blurry or very low resolution. We will tell you before we start if your photo will not hold up in print.
Can I use a photo I found online?
Only send photos and artwork you own or have permission to use. You are responsible for the rights to anything you upload.
What design styles can I choose from?
Ten AI art styles: Realistic, Streetwear Graphic, Anime or Manga, Cartoon, Vintage or Retro, Minimalist, Comic Book, Graffiti, Tattoo Style and Watercolor. Plus Original Design, drawn by hand by our in-house designer.
What is the difference between an AI style and Original Design?
AI styles are generated from your photo and come back fast. Original Design is drawn by hand by our designer, which is slower and the better choice if your photo is complex or you want something specific.
Will the design look exactly like my photo?
AI results are based on your photo but are not an exact likeness. If a render is not fit to print, we hand your order to our in-house designer at no extra cost.
How long until I see my design?
You receive your design proof within 2 to 3 business days of uploading your photos.
Can I see the design before you print it?
Always. We send you a proof on WhatsApp and nothing goes to print until you approve it in writing.
Can I ask for changes?
Yes. Two rounds of minor revisions are included with every custom order. Beyond that, you can buy the Extra AI Renders 5-Pack to unlock five more generation attempts.
Can I cancel my order?
You can cancel before design work begins. Once we have started, payment becomes non-refundable, because by that point we have committed materials and labour to your order.
Can I return it if I change my mind?
Custom pieces are made for you specifically, so we do not accept change-of-mind returns once you have approved the design.
The colour or print position is slightly different from the proof.
Minor variation in colour, fabric density and print placement is normal in custom textile work and is not treated as a defect. Anything beyond that, send us photos within 48 hours.
Will it arrive before I fly home?
Tell us your hotel check-out date at checkout and we work backwards from it. The sooner you upload your photos, the more room we have to make your deadline.
Where do you deliver?
To hotels and villas across Bali, free of charge, between 9:00 AM and 5:00 PM. We confirm the delivery window with you on WhatsApp. You can also collect your order from our workshop in Legian.
How do I track my order?
Use our Order Tracking page, or message us on WhatsApp.
Group and corporate orders
How does the quote process work?
Fill out the Request a Quote form or message us on WhatsApp with your event, team, or brand details. We’ll reply with pricing based on quantity, garment type, and print complexity.
Is there a minimum order size?
Since every order is custom-produced, minimums depend on the product and print method. Tell us your group size when you request a quote and we’ll confirm what’s possible.
How long does production take?
Timelines are provided with your quote based on order size and design complexity. We build in a buffer for material sourcing, but production only begins once your design and specs are approved in writing.
What is the payment process for a quoted order?
Payment is taken in full upfront. Design work and material procurement begin once payment clears, and payment becomes non-refundable at that point. Full terms are on our Terms & Conditions page.
What is Mood Mode?
Mood Mode is our upcoming wearable tech line — ID-registered proximity tags built into apparel that let you signal your vibe and connect with like-minded people face-to-face. It’s currently in development. See our Services page for details.
How do I become an affiliate?
Operators, drivers, tour guides, and venues can join the J&P Affiliate Kickback System and earn cash for every custom order they refer. See the Kickback page for how it works.
What if there's a defect in my order?
Notify us within 48 hours of receipt with photos and your order details, and we’ll resolve it — typically with a reprint or repair at no extra cost. Full policy on our Refund & Returns page.